Member Help Center: Frequently Asked Questions (FAQs)
Member Help Center: FAQs
Here are the top frequently asked questions. If you don't find your answer here, we are always ready to help you through our contact page or by phone at (801) 481-8800.
Canyon View CU Member Eligibility
Learn about member eligibility and how to join our Credit Union.
No, you do not have to be affiliated with the University of Utah. Although we have a strong relationship with the University of Utah, there are many different guidelines you can meet to become a member. Get more information on member eligibility and how to join our Credit Union.
General
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Please reference our direct deposit to checking handout or direct deposit to savings handout for assistance.
Co-Op is a credit-union-owned network that provides surcharge free access for participating credit union members to 30,000 ATMs throughout the United States. Locate a fee-free ATM near you.
Canyon View Credit Union is federally insured by NCUA (www.NCUA.gov). NCUA regulates, charters and supervises all federal credit unions, and insures the deposits in all federally insured credit unions, including Canyon View Credit Union.
Yes! You can download extra check balance worksheets.
Fraud / Identity Protection
Contact us immediately! Call Canyon View Credit Union Card Services at (801) 481-8850.
Contact us immediately 801-481-8800 or email abuse@canyonviewcu.com.
You can check your credit once a year.
We offer free credit monitoring and identity theft protection with Experian IDNotify. Opt-in for IDNotify through online banking.
Online / Mobile / Phone Banking
Sign Up Here
Sign into online banking and look for the "forgot password" link at the bottom of the page.
Call (801) 481-8800 to speak to any of our Member Service Representatives. They can reset your access code right over the phone. More information.
Products / Services
Wire transfers can be requested at any one of our branches, where our employees will be happy to assist you in completing the form necessary for a wire transfer. All in-person requests require a valid form of identification. If it is an international wire, plan on the process taking about 30 minutes of your time to complete. Any wires received after 3:00 p.m. will be sent the following business day.
Please call our Member Service Center at (801) 481-8800 with any questions. You may be asked to provide information regarding your account or personal information for verification purposes.
More information on how to set up and manage eAlerts.
Login to online banking, then click the "Check Services" tab and continue to the "Check Order" option.
Have another question not answered above? Please contact us.
